Refund Policy

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At Investra Inc. ("Investra," "we," "us," or "our"), we strive to provide exceptional service to our customers. This Refund Policy outlines the terms under which refunds may be issued for our software as a service (SaaS) product (the "Service").

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1. Eligibility for Refunds

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Refunds will only be issued under the following circumstances:

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• Service Not Delivered: If you are unable to access the Service due to an issue on our end, and we are unable to resolve it within a reasonable timeframe.

• Technical Issues: If the Service is unusable due to technical issues that cannot be resolved by our support team after repeated attempts.

• Billing Errors: If you are charged incorrectly or for a service you did not subscribe to.

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2. Non-Refundable Circumstances

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Refunds will not be issued in the following situations:

• If you no longer wish to use the Service for personal reasons.

• If you fail to cancel your subscription before the next billing cycle.

• If you encounter issues caused by your device, browser, or internet connection.

• If you violate our Terms and Conditions, leading to account termination.

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3. Refund Request Process

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To request a refund, follow these steps:

1. Contact our customer support team at info@investraapp.com with the subject line "Refund Request."

2. Provide the following details in your email:

   • Your full name and account information.

   • The reason for your refund request.

   • Any supporting documentation, such as screenshots or receipts.

3. Our team will review your request and respond within 5–7 business days.

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4. Refund Decisions

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Refund decisions are made at our sole discretion. If your request is approved, the refund will be processed to the original payment method within 10 business days.

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5. Subscription Cancellations

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• Subscriptions can be canceled at any time through your account settings.

• Canceling your subscription prevents future charges but does not result in a refund for the current billing period.

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6. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. If significant changes are made, we will notify you via email or by posting a notice on our website.

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If you have any questions or concerns regarding this Refund Policy, please contact us at info@investraapp.com.