Privacy Policy

1. Introduction

Welcome to Investra ("Company", "we", "our", "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered real estate investment analysis platform ("Platform" or "Service").

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the Platform. By using our Service, you consent to the data practices described in this policy.

2. Information We Collect

2.1 Personal Information You Provide

We collect personal information that you voluntarily provide to us when you:

• Register for an account (name, email address)
• Subscribe to a paid plan (billing information, payment details)
• Contact us for support or inquiries
• Use our AI chat assistant
• Save properties to your portfolio
• Participate in surveys, promotions, or referral programs

This information may include:

• Account Information: Name, email address, password (encrypted)
• Payment Information: Credit card details, billing address (processed securely by Stripe)
• Profile Information: Investment preferences, property search criteria
• User Content: Chat conversations with our AI assistant, saved properties, portfolio data
• Communication Data: Support tickets, feedback, and correspondence

2.2 Information Collected Automatically

When you access our Platform, we automatically collect certain information, including:

• Device Information: Browser type, operating system, device type, screen resolution
• Network Information: IP address, internet service provider
• Usage Data: Pages visited, features used, search queries, time spent on pages
• Location Data: General geographic location based on IP address
• Cookies and Tracking: See Section 8 for details

2.3 Information from Third Parties

We may receive information from third-party services:

• Authentication Providers: If you sign in with Google or other OAuth providers
• Payment Processors: Transaction status and subscription information from Stripe
• Analytics Services: Aggregated usage data from Google Analytics and Vercel

3. How We Use Your Information

We use the information we collect for the following purposes:

3.1 Service Delivery

• Provide and maintain our real estate analysis services
• Process property searches and generate AI-powered analysis
• Manage your account, subscriptions, and saved properties
• Process transactions and send billing-related communications

3.2 Service Improvement

• Analyze usage patterns to improve our Platform features
• Train and improve our AI analysis algorithms (using anonymized data)
• Debug and fix technical issues
• Develop new features and services

3.3 Communication

• Send administrative messages (account updates, security alerts)
• Respond to inquiries and provide customer support
• Send marketing communications (with your consent)
• Notify you of changes to our Terms or Privacy Policy

3.4 Security and Compliance

• Detect and prevent fraud, abuse, and security threats
• Enforce our Terms of Service
• Comply with legal obligations and respond to lawful requests

4. How We Share Your Information

We may share your information in the following situations:

4.1 Service Providers

We share data with trusted third-party vendors who perform services on our behalf:

• Payment Processors: For secure payment processing (PCI-DSS compliant)
• AI Services: For property analysis features (conversations may be processed)
• Email Services: For transactional email delivery
• Analytics Services: For website analytics (anonymized)

4.2 Legal Requirements

We may disclose information if required by law, court order, or to:

• Comply with legal processes or government requests
• Protect our rights, privacy, safety, or property
• Enforce our Terms of Service
• Investigate potential violations or fraud

4.3 Business Transfers

In connection with a merger, acquisition, bankruptcy, or sale of assets, your information may be transferred. We will notify you of any such change and provide choices regarding your information.

4.4 With Your Consent

We may share information for other purposes with your explicit consent.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information. While no method of transmission over the Internet is 100% secure, we use commercially reasonable safeguards including:

If we become aware of a security breach that affects your personal information, we will notify you in accordance with applicable law.

6. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services and maintain your account
• Comply with legal obligations (e.g., tax and accounting requirements)
• Resolve disputes and enforce our agreements
• Maintain business records for legitimate purposes

When you delete your account, we will delete or anonymize your personal information within 30 days, except where we are required to retain it for legal purposes. Anonymized data may be retained indefinitely for analytics and service improvement.

7. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

7.1 General Rights

• Access: Request access to the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data
• Export: Request a copy of your data in a portable format
• Opt-out: Unsubscribe from marketing communications at any time

7.2 California Residents (CCPA)

California residents have additional rights under the California Consumer Privacy Act:

• Right to know what personal information is collected and how it's used
• Right to delete personal information
• Right to opt-out of the sale of personal information (we do not sell your data)
• Right to non-discrimination for exercising privacy rights

7.3 European Residents (GDPR)

If you are in the European Economic Area, you have rights under GDPR including:

• Right to access, rectification, and erasure
• Right to restrict or object to processing
• Right to data portability
• Right to withdraw consent
• Right to lodge a complaint with a supervisory authority

To exercise these rights: Contact us at privacy@investraapp.com or use the "Delete Account" feature in your account settings. We will respond within 30 days.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and store information. For detailed information, please see our Cookie Policy.

8.1 Types of Cookies We Use

• Essential Cookies: Required for basic Platform functionality (authentication, security)
• Analytics Cookies: Help us understand how users interact with our Platform (Google Analytics)
• Preference Cookies: Remember your settings and preferences
• Marketing Cookies: Used for advertising measurement (Meta Pixel, with consent)

8.2 Managing Cookies

You can control cookies through your browser settings. Disabling essential cookies may affect Platform functionality. You can also opt out of analytics tracking using browser extensions like Google Analytics Opt-out.

9. Third-Party Services

Our Platform integrates with trusted third-party services to provide features such as payment processing, AI-powered analysis, mapping services, email delivery, and analytics. Each of these service providers maintains their own privacy policies governing how they handle data.

We carefully select partners who maintain high privacy and security standards and comply with applicable data protection regulations. For information about specific service providers we use, please contact us at privacy@investraapp.com.

10. AI and Chat Data

Our Platform uses AI technology (OpenAI) to provide property analysis and chat assistance. When you use our AI features:

• Your chat messages are processed to generate helpful responses
• Chat history is stored to provide context for future conversations
• We may use anonymized data to improve our AI features

You can delete your chat history at any time through your account settings.

11. Children's Privacy

Our Platform is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. If we become aware that we have collected data from a child under 18, we will take steps to delete such information promptly.

12. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. When we transfer data internationally, we take appropriate safeguards to ensure your information remains protected, including:

• Using service providers with appropriate data protection certifications
• Implementing standard contractual clauses where required
• Ensuring adequate security measures are in place

13. Do Not Track Signals

Some browsers have a "Do Not Track" (DNT) feature. Currently, we do not respond to DNT signals as there is no industry standard for handling them. We continue to monitor developments in this area.

14. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. We will notify you of material changes by:

• Posting the updated policy on our Platform
• Updating the "Last Updated" date at the top
• Sending email notification for significant changes

We encourage you to review this policy periodically. Your continued use of the Platform after changes constitutes acceptance of the updated policy.

15. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, please contact us:

We will respond to your inquiry within 30 days. For data access or deletion requests, we may need to verify your identity before processing.